Terms of Service

Welcome to Pine River Landing Consulting Ltd. ("Pine River Landing", "we", "us", "our"). By accessing our website, engaging our services, signing an engagement agreement, or otherwise interacting with Pine River Landing in a professional capacity, you ("Client", "you", "your") agree to be bound by these Terms of Service ("Terms") in their entirety.

These Terms constitute a legally binding agreement between you and Pine River Landing Consulting Ltd., a company incorporated under the laws of the Republic of Uganda. Please read them carefully before engaging our services.

These Terms apply to all clients, participants, corporate sponsors, and any other party that engages with Pine River Landing's coaching, consulting, training, or advisory services, whether provided in person, remotely, or through our digital platforms.

Pine River Landing Consulting Ltd. provides a range of professional development and organisational transformation services including, but not limited to:

• Executive coaching for senior leaders and C-suite professionals
• Leadership development programmes and workshops
• Consulting and advisory services for organisational strategy and culture
• Training facilitation and capability-building engagements
• Mentoring programme design, management, and delivery
• Team dynamics, collaboration, and communication interventions
• Professional growth planning and career transition coaching
• 360-degree feedback facilitation and debrief coaching

The precise scope of services delivered to each Client is defined within individual engagement agreements, Statements of Work (SoW), or Coaching Agreements signed prior to or at commencement of any engagement. In the event of any conflict between these Terms and a specific engagement agreement, the engagement agreement shall prevail with respect to the specific matter in conflict.

Pine River Landing reserves the right to modify, suspend, or discontinue any service offering at any time with reasonable prior notice to affected clients.

To ensure the effectiveness of our coaching and consulting engagements and to honour the professional relationship, Clients are expected to fulfil the following obligations:

• Provide accurate, truthful, and complete information relevant to the engagement at all times
• Attend all scheduled sessions punctually; provide a minimum of 48 hours' advance notice for any rescheduling requests
• Actively and genuinely participate in sessions, exercises, and agreed development activities
• Complete agreed actions, commitments, and assignments between sessions in good faith
• Pay all fees and charges on the schedule agreed in the engagement agreement
• Respect the professional boundaries inherent in the coaching and consulting relationship
• Not record, transcribe, or otherwise capture any session content — whether audio, video, or written — without prior written consent from Pine River Landing
• Treat all Pine River Landing consultants, coaches, and staff with professional respect and courtesy
• Notify Pine River Landing promptly of any changes in circumstances that may materially affect the engagement

Every coaching engagement formally commenced by Pine River Landing is governed by a signed Coaching Agreement. This document is provided to the Client prior to the first session and must be countersigned before substantive coaching work begins.

The Coaching Agreement specifies, at minimum, the following:

• Agreed coaching goals and development focus areas
• Session frequency, format (in-person or virtual), and expected duration
• Total programme duration and number of sessions
• Applicable fees, payment schedule, and currency
• Progress measurement criteria and review checkpoints
• Confidentiality obligations of both parties
• Boundaries of the coaching relationship and ethical commitments

Group coaching programmes, corporate training engagements, and consulting retainers are governed by a Statement of Work (SoW) or equivalent contractual document in lieu of an individual Coaching Agreement. All such documents are deemed incorporated into and subject to these Terms.

Pine River Landing takes the confidentiality of all client engagements with the utmost seriousness. Our coaches and consultants are bound by a strict code of professional ethics consistent with the International Coaching Federation (ICF) Code of Ethics and applicable Ugandan professional standards.

Pine River Landing's Obligations:

• All personal disclosures, organisational information, and session content shared by Clients are treated as strictly confidential
• No information identifying any Client will be disclosed to third parties without explicit prior written consent
• Anonymised case references may be used for training or illustrative purposes only where no individual or organisation can be identified
• All team members and associates with access to client information are bound by confidentiality obligations

Client Obligations:

• Clients agree to treat any proprietary Pine River Landing materials, methodologies, tools, and frameworks shared during engagements as strictly confidential
• Such materials may not be reproduced, shared with third parties, or used for commercial purposes without written authorisation

Exceptions to Confidentiality:

• Imminent risk of serious harm to the Client or a third party
• A lawful court order, subpoena, or other legally compelled disclosure
• A requirement by a relevant regulatory or supervisory authority
• Information that is or becomes publicly available through no breach of these Terms

In any situation where Pine River Landing believes a confidentiality exception may apply, we will, where legally permissible, notify the Client in advance and seek to limit the scope of any disclosure to what is strictly necessary.

All fees for Pine River Landing's services are as specified in the relevant engagement agreement, SoW, or invoice. The following general payment terms apply:

• A surcharge of 5% per month (or part thereof) shall accrue on any invoice outstanding beyond 30 calendar days from the due date
• Pine River Landing reserves the right to suspend services with 7 calendar days' written notice in the event of non-payment
• Fees are denominated in Ugandan Shillings (UGX) or United States Dollars (USD) as specified in the engagement agreement; currency conversion is the Client's responsibility
• Bank transfer payment details are provided on each invoice; Pine River Landing accepts no responsibility for transfers made to incorrect accounts using details other than those stated on official invoices
• Taxes, levies, or withholding obligations imposed by applicable law are the Client's responsibility unless expressly stated otherwise

All materials, tools, frameworks, assessments, programme designs, slide decks, worksheets, e-learning content, templates, reports, and other deliverables created by or belonging to Pine River Landing Consulting Ltd. are and shall remain the exclusive intellectual property of Pine River Landing, whether or not registered.

Trade Marks:

• The "Pine River Method™"TM is a registered trade mark of Pine River Landing Consulting Ltd.
• The "Leadership Accelerator Programme™"TM is a registered trade mark of Pine River Landing Consulting Ltd.
• The Pine River Landing name, logo, and brand elements are protected under applicable intellectual property law

Client Licence:

Upon full payment of applicable fees, Clients receive a limited, non-exclusive, non-transferable, revocable licence to use materials provided during their engagement solely for their own personal development or internal organisational use, as applicable. This licence does not permit:

• Reproduction, copying, or distribution of materials to third parties
• Commercial resale or sublicensing of any Pine River Landing content or methodology
• Modification, adaptation, or creation of derivative works without prior written consent
• Use of Pine River Landing's trade marks or brand identity in any external-facing context

Pine River Landing understands that circumstances change. The following policy balances flexibility for clients with fairness to our coaches whose time is reserved exclusively for each engagement.

Individual Sessions:

Programmes & Multi-Session Engagements:

Pine River Landing Cancellations:

In the event that Pine River Landing must cancel or reschedule a session due to coach illness, force majeure, technical failure, or other circumstances outside our reasonable control, the Client will be offered a full reschedule at a mutually convenient time or a full refund of fees paid for the affected session(s). Pine River Landing shall not be liable for any indirect costs incurred by the Client as a result of such cancellation.

Extenuating Circumstances:

Pine River Landing will consider refund requests outside the above schedule in cases of serious illness (supported by medical documentation), bereavement, or other compelling circumstances. All such requests must be submitted in writing to hello@pineriverlanding.info and are subject to Pine River Landing's sole discretion.

Pine River Landing Consulting Ltd. provides professional coaching, consulting, and development services delivered by qualified and experienced practitioners. However, the following limitations apply to the fullest extent permitted by the laws of Uganda:

• Pine River Landing's total aggregate liability to any Client, whether in contract, tort, negligence, or otherwise, shall not exceed the total fees actually paid by that Client for the specific engagement giving rise to the claim
• Pine River Landing is not liable for any indirect, consequential, special, incidental, or punitive losses or damages, including but not limited to loss of profits, loss of business, loss of opportunity, or reputational damage
• Coaching and consulting are professional services — outcomes and results depend substantially on the Client's own engagement, effort, willingness to change, and numerous contextual factors outside Pine River Landing's control
• Pine River Landing makes no guarantee or warranty of any specific professional, personal, organisational, or financial outcome arising from any engagement
• Pine River Landing is not liable for decisions made by the Client based on coaching conversations, consulting advice, or programme content

Nothing in these Terms shall limit or exclude Pine River Landing's liability for death or personal injury caused by its proven negligence, or for fraudulent misrepresentation, or any other matter that cannot be excluded by law.

The Client agrees to indemnify, defend, and hold harmless Pine River Landing Consulting Ltd., its directors, officers, employees, coaches, consultants, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• The Client's misuse or unauthorised use of Pine River Landing's services, materials, or intellectual property
• Any breach by the Client of these Terms or any engagement agreement
• The Client's violation of any third-party rights, including intellectual property rights or rights of privacy
• Any act, omission, or negligence on the part of the Client in connection with the engagement
• Any false or misleading information provided by the Client to Pine River Landing

This indemnification obligation shall survive the termination or expiry of any engagement and these Terms.

Pine River Landing values every client relationship and is committed to resolving any concerns or disagreements constructively and professionally. In the event of a dispute arising from or in connection with these Terms or any engagement, the following procedure applies:

• Step 1 — Informal Resolution: The aggrieved party shall notify the other in writing, clearly setting out the nature of the dispute and the remedy sought. Both parties will then attempt to resolve the matter through good-faith discussion and negotiation within 14 calendar days of receipt of such notice
• Step 2 — Mediation: If informal resolution fails, both parties agree to submit the dispute to a mutually agreed professional mediator. The costs of mediation shall be shared equally between the parties. Mediation shall be completed within 30 calendar days of commencing, unless both parties agree to an extension
• Step 3 — Arbitration: If mediation fails to produce a resolution, the dispute shall be submitted to binding arbitration conducted in accordance with the Arbitration and Conciliation Act (Cap. 4) of Uganda. The arbitration shall be held in Kampala, Uganda, in the English language, before a single arbitrator agreed upon by both parties or, failing agreement, appointed by the relevant authority under the Act

These Terms of Service, and all engagements, agreements, and relationships arising from them, are governed by and shall be construed in accordance with the laws of the Republic of Uganda, without regard to its conflict of law provisions.

Subject to the Dispute Resolution clause above, the courts of the Republic of Uganda, sitting in Kampala, shall have exclusive jurisdiction to hear and determine any matters relating to these Terms or any engagement that cannot be resolved through arbitration.

If any provision of these Terms is found by a competent authority to be invalid, unlawful, or unenforceable in any jurisdiction, that provision shall be severed from these Terms with minimum effect, and the remaining provisions shall continue in full force and effect.

Pine River Landing reserves the right to review, update, and amend these Terms of Service at any time. We are committed to transparent communication with our clients regarding any material changes.

• Material amendments will be communicated to active clients with a minimum of 30 calendar days' written notice via email to the address held on file
• The updated Terms will be posted on our website at all times, with the effective date clearly indicated
• Your continued engagement with Pine River Landing's services following the expiry of the notice period constitutes your acceptance of the amended Terms
• If you do not accept the amended Terms, you must notify Pine River Landing in writing before the effective date; Pine River Landing will work in good faith to accommodate your concerns or facilitate an orderly conclusion to any active engagement

Non-material amendments (such as corrections to typographical errors or formatting changes that do not affect the substance of any provision) may be made without notice and take effect immediately.

If you have any questions, concerns, or requests regarding these Terms of Service, or if you wish to raise a complaint, please contact us using the details below. We aim to respond to all enquiries within 3 business days.